Live sales suggestions
Surface relevant products while the customer is still talking. Wink combines previous purchases, customer context, and the current conversation to help agents recommend items that fit.
Make the most of every conversation with your customer
Wink listens to the call, knows the customer, and puts the right product in front of your agent while the customer is still talking.
Live call
Upsell · matches the pendant Julia bought 2 days ago
Emerald drop earrings
Same collection · $79.99 · In stock
“Your pendant ships today. Want the matching earrings in the same box?”
Agent“Hi, welcome to Juniper & Co. How can I help you today?”
Customer“I’m just calling to check on my order from Tuesday.”
Our Customers
One screen for the whole call
Suggestions, the live transcript, and your whole catalog, side by side while the customer is still on the line.
Live transcription that gets every accent
Wink transcribes both sides of every call in real time, tuned for phone audio and for accents from Texas to Yorkshire. Teams can follow what happened, review details later, and turn calls into useful operational context.
Stories
How ShopLC Turns Customer Conversations Into Better Shopping Experiences
June 7